Orders & shipping
Where do you ship, and how much is it?
We ship right across the UK, and UK delivery is free on every order — no minimum spend. Orders typically arrive within 3–5 working days.
Do you ship internationally?
At launch we ship within the UK. International shipping is on the way — join our newsletter to be the first to know.
How do I track my order?
You'll receive a confirmation email with tracking as soon as your order ships. You can also view orders in your account.
Returns & exchanges
What is your returns policy?
We offer hassle-free 30-day returns. Items should be unworn with tags attached. Start a return from your account or contact our team.
How long do refunds take?
Once your return arrives with us, refunds are processed within 3–5 working days to your original payment method.
Can I exchange for a different size?
Absolutely. The quickest way is to return your item for a refund and place a new order for the size you'd like.
Sizing & product
How do your sizes run?
Our knitwear is designed for a relaxed, cosy fit. Each product page includes a UK size guide — if you're between sizes, size down for a closer fit or stay true for extra room.
How should I care for my knitwear?
To keep your knits their best, we recommend gentle cold hand-washing or a wool cycle, reshaping while damp, and drying flat. Full care details are on each product page.
Payment
What payment methods do you accept?
We accept all major cards, Apple Pay, Google Pay and Shop Pay, plus Clearpay so you can spread the cost interest-free.
Is checkout secure?
Yes — all payments are processed securely through Shopify's encrypted checkout. We never store your card details.